Rental FAQs

A copy of your photo ID, a signed lease, and your first payment. You can do it all online, or come see us in the office and we'll do it together.

There's no deposit. You pay a one-time $20 leasing fee plus prorated rent for the rest of the month. If you move in near the end of the month, next month's rent is due at move-in too. You'll see the exact amount before you pay.

Unit sizes are measured to the outside of the building, so the usable space inside is a little smaller, mostly in length. If you're storing a vehicle that's within 2 feet of the unit's length, go up a size. Call us and tell us what you're storing, and we'll help you pick.

Join the waitlist and check every size that would work for you. We reach out as units open up. Joining doesn't reserve or guarantee a unit, and bigger units usually have longer waits.

Any time, 24 hours a day, with your gate code. The office is open Monday through Friday, 9am to 3pm.

Yes. You're responsible for insuring everything you store. We don't sell or provide insurance for your belongings, so check with your home, renter's, or auto insurance provider.

The same as a unit: a signed lease, a copy of your state ID, and your first payment. Your vehicle or trailer must be owned by you or your additional contact, carry full coverage insurance, and meet our outdoor parking requirements.

RVs, motorhomes, buses, trailers, cars, trucks, SUVs, and boats on their trailers, all in good, roadworthy condition: running, tires inflated, clean, and not leaking. Open vehicles like Jeeps and side-by-sides need a fitted cover. ATVs, quads, and motorcycles must be on a trailer under a fitted cover.

Not allowed:

• Loose or personal items, like tires, rims, tools, furniture, or household goods. Keep those in an enclosed trailer or a storage unit.
• Vehicles or equipment that don't run, have flat tires, leak fluids, or have broken glass, loose parts, or heavy rust or weathering.
• Tarps. Only fitted covers are allowed.
• ATVs, quads, or motorcycles that aren't on a trailer and covered.
• Shipping containers, dumpsters, and detached camper shells.
• Tow dollies unhooked from the vehicle that tows them.

Every space follows the same rules:

• Park straight and centered, in one line. Items can go one behind the other in your space, never side by side.
• Nothing hangs past the front or back of the space.
• Fold in slide-outs, stairs, and mirrors.
• Chock your tires, and put a pad or block under trailer tongues and landing gear.
• Lock everything. A hitch lock is recommended.

We'll ask you to fix it. Items that don't meet the outdoor parking requirements may result in non-compliance fees.

No monthly add-ons. Taxes and fees are already included in the price you see. Other charges only apply in specific situations, like a late payment, a lock cut, or a rule violation.

No extra payment is due. Electricity is included in your rental price, for keeping your RV, boat, and vehicle batteries charged.

Not allowed: refrigerators, freezers, heaters, air conditioners, and power tools.

The electricity is only for keeping batteries charged, with a battery tender or trickle charger. Running anything else may result in fees, charges for the electricity used, or the end of your rental.

On the 1st of every month. All accounts share the same billing cycle.

You can pay online with a card, or by check or cash. There's a drop box at the office that's open 24 hours.

We offer a military rate: 10% off rental units for active duty, retired military, and veterans, with a valid military or veteran ID. It doesn't apply to outdoor parking or unit purchases. We don't have prepay or senior discounts available.

We don't sell locks, so please bring your own. Choose a heavy-duty padlock with a thick, short shackle (the U-shaped loop). A short shackle fits over the latch more easily and is harder to cut. Disc locks are a great choice for extra security.

No. Units are enclosed, with 14-foot-tall doors, but they aren't climate controlled. Pack photos, papers, and electronics in sealed plastic bins.

Units are for storage only. Please don't live or work in your unit, run a repair shop out of it, or store anything hazardous or illegal. If you're not sure about something, call and ask.

You're responsible for damage caused by you or your guests, so please tell us right away. If damage isn't reported, we charge for the time it takes to review the cameras and sort out what happened.

Report it online. It goes straight to our staff, and we'll follow up with you.

We need written notice at least 10 days before the end of the month (about the 20th). Then be fully moved out, with your lock off, by the last day of the month. If your notice is late or you're still moved in when the new month starts, you owe that month.

No. Each month is a full month. Be fully moved out by the last day of the month. If you're still moved in when the new month starts, that month is due, and the unit is yours to use through the end of it.

Before you go, make sure you:

• Take everything out, trash included.
• Sweep the floor.
• Clean up oil, grease, and fluid spills with a degreaser or absorbent. Wiping alone leaves a greasy residue, and we can't rent the unit out like that.
• Tell us about any damage.
• Take your lock off, even if the unit is already empty.
• Close the door all the way.

Call us right away. It's always easier to work something out when we hear from you. If we set up a payment plan, sticking to it keeps your account in good standing. If rent goes unpaid and we can't reach you, our only option is a lien sale (a storage auction). Scheduled sales are posted on our Auctions page.